Terms and Conditions

Everything on this website is provided for general information about Emerald Spa & Bistro and the treatments we offer. We keep it as accurate and current as we can, but service descriptions, prices, durations and availability can change. The details confirmed in our online booking system at the time you book are the ones that apply to your appointment.

Our treatments are relaxation and beauty services. Nothing here is medical advice, and it is not a substitute for care from your doctor or another qualified health professional. If you are pregnant, recovering from surgery or an injury, or living with a medical condition, allergy or skin sensitivity, please speak with your health professional first and tell us when you book so we can adapt or recommend a different service.

Some treatments require a signed waiver or specific preparation. Where that applies, it is noted on the treatment page and confirmed when you book. This website may link to other sites, such as our booking system and our social pages. We are not responsible for the content of sites we do not run.

We respect your privacy and handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA).

What we collect. When you book an appointment we collect the details you give us, such as your name, phone number, email address, the services you choose and any health or preference notes you share with us. If you call, email or use the chat window on this website, we receive the contact details and the message you send. Payment is handled by our booking and payment providers, so we do not store your full card details.

Why we collect it. To confirm and prepare for your appointment, to deliver your treatment safely, to send reminders and receipts, to answer your questions, and to keep the records a spa is required to keep. With your consent, we may also tell you about offers and news from the spa, and you can opt out at any time.

Who we share it with. We do not sell your personal information. We share it only with the service providers that help us run the spa, such as our booking and payment platform and our live chat provider, and only so they can perform that service for us. We may also disclose information if the law requires it.

Cookies and this website. This site does not run advertising trackers. Our booking widget and live chat tool set their own cookies or local storage so they can work properly. You can block or clear cookies in your browser, though parts of the booking flow may then not function.

Your information, your rights. You can ask us what personal information we hold about you, ask us to correct it, or withdraw your consent to marketing. Contact us at emeraldspa.bistro@gmail.com or +1 825 945 8561 and we will respond as quickly as we can. We keep personal information only as long as we need it for the purposes above or as the law requires, and we protect it with reasonable safeguards.

We understand that plans can change. Our cancellation policy helps us accommodate our clients while protecting the time reserved for our therapists, treatment rooms and spa experiences.

Spa Packages & Spa Experiences

5 days or more notice. Cancellations made 5 days or more before the scheduled appointment may be cancelled or rescheduled without penalty, subject to availability.

Less than 5 days’ notice. For cancellations made less than 5 days but at least 48 hours before the scheduled appointment, the amount paid toward the cancellation will be issued as an Emerald Spa gift card/credit for future use. The gift card/credit will be subject to Emerald Spa & Bistro’s gift card terms and will not be refundable for cash.

Less than 48 hours’ notice. Cancellations made less than 48 hours before the scheduled appointment will be subject to a 25% cancellation fee based on the total value of the booked services/package. Any deposit already paid may be applied toward the 25% cancellation fee.

No-show. Failure to attend an appointment without providing notice will be considered a no-show and will be subject to a 25% cancellation fee based on the total value of the booked services/package.

Regular Appointments

Regular individual appointments require a minimum of 48 hours’ notice for cancellation or rescheduling without penalty. Cancellations made less than 48 hours before the appointment are subject to a 25% cancellation fee.

Rescheduling

Rescheduling within the applicable cancellation period may be treated as a cancellation and the applicable terms will apply. All rescheduling is subject to availability.

Late Arrivals

If a client arrives late, the treatment may need to be shortened to avoid affecting other scheduled appointments. The full service price remains payable.

Notice Period

Cancellation periods are calculated from the exact date and time of the scheduled appointment. For example, a package booked for Saturday at 9:30 AM must be cancelled by Monday at 9:30 AM to meet the 5-day cancellation requirement.

Exceptional Circumstances

Emerald Spa & Bistro understands that genuine emergencies may occur and may, at its discretion, make an exception to this policy. Any exception is offered as a courtesy and does not create an entitlement to future exceptions.

Client Agreement

By booking an appointment or spa package with Emerald Spa & Bistro, the client acknowledges that they have read, understood and agreed to this Cancellation & Rescheduling Policy.

Thank you for respecting our policy and helping us provide the best possible experience for all of our guests.

Emerald Spa & Bistro