Terms of service

Request an Appointment

Please ensure you have a credit card or gift certificate number available to secure your booking. We will text or email you 1-2 days prior to your appointment, as a courtesy.

If you cannot make your appointment we require 48 hours notice for any cancellations or rebooking.

No shows and last minute cancellations will not be tolerated and will result in you having to pre-pay future appointments.

Fridays and Saturdays are the most popular booking times; please keep this in mind when planning to book your appointment for either of these days.

If you require the services booked to be in a specific order, please advise us of this at the time of booking. We will book you in for multiple services to the best of our ability, being mindful of surrounding appointments. This means that although a package may be written out in a certain order on our menu, it may or may not be booked in that order depending on availability on the day being booked.

Service time

Please note service time stated begins when guest enters treatment room and/or station and is inclusive of change time, and preliminary consultation

Coffee/Bar

Elevate your experience or toast to an occasion at Emerald Spa & Bistro. A selection of wines and spirits are available at an additional charge.

WE enforce a two drink maximum policy for our guests.

WHAT TO BRING AND WEAR

We Provide a robe and slippers and lockers to store your belongings. You are also welcome to bring your own robe and slippers. Please bring a swim suite and personal toiletries for water therapies. Emerald Spa & Bistro is not responsible for lost or misplaced items. Valuables are best left at home.

Booking your appointment

· Inform us of any allergies, high blood pressure, or are pregnant so we can tailor your treatment(s) as best as possible.

· An automatic 20% gratuity is added to all service(s) and/or packages on groups containing 3 or more people. This will be applied at the time of payment and applied to each person. At the time of booking, a 10% deposit will be required for all groups

Day of your appointment

· Arrive 10-15 minutes prior to your appointment time so you have time to park, put your items away, and relax before your spa start time. If you have not been to see use before, there will be a form or multiple forms depending on the service you are receiving to fill out. Please allow yourself

time to fill these out and get settled. This way we can start your appointment on time without feeling rushed.

· For late arrivals, we may have to shorten or modify your appointment time, as a consideration for the client(s) booked after you.

· An open air parking lot, street parking and a covered parkade are available right close to us. There are also numerous bus routes with stops nearby,

Gift Cards

Gift cards are processed and redeemed for the full card amount. Any leftover dollar amount will be put on your file as a credit to use towards service, product or gratuities.